PlayerCare.
Safer Play, Smarter Compliance
Delivered by industry leaders
Access, insight and operator fluency
Clinical scale, infrastructure, experience
It’s time for a change.
Gambling harm is a healthcare gap, not just a regulatory problem.
Harm is growing
Millions show early signs of gambling harm but don’t get support until addiction is advanced.
Existing tools don’t go far enough
Timeouts exclusions, and limits lack auditability and clinical value. These penalties do not create long-term impact – proactive interventions are essential.
Regulatory standards are rising
Gambling Commission fines of 76M+ since 2022 show a shift from policy to penalties. Regulators are prioritising prevention, impact, and accountability.
This is a health gap
It demands a healthcare solution.
Introducing PlayerCare.
Clinical Care, Embedded at the Point of Play.
Proven Compliance
Audit-Ready Decision Logs
Every action is consented, time- stamped, and audit aligned.
Security and Privacy
ISO 27001, SOC2 Type II, GDPR & UK GDPR compliant.
RTS and LCCP Aligned
Evidence-ready for regulators.
Clinically Governed Care
Real-Time Detection
Data Sets + AI + clinical scoring model creates a live, dynamic Player Risk & Wellbeing Profile.
Stepped Care Intervention
From nudges and self-help to clinical intervention and complex care, all supports are backed by a 24/7 clinical team.
Lasting Behaviour Change
Not just a pause or block, but long-term change that protect players. By embedding clinically governed support directly within gambling environments, we normalise help-seeking and reduce shame.
Seamless, Scalable, Safe
SDK/API Integration
Live in fewer than 30 days, fully white-label, brand-safe.
No Disruption to Player Experience
Embedded in play, not bolted on.
Scalable by Design
One integration, reusable across brands & markets.
From Signal to Support. The Player Journey
Enabling risk detection to meaningful recovery pathways.
1. Detect Early
- Integrates with your existing systems in real time
- Builds a dynamic Player Risk & Wellbeing Profile
- Detects early risk through clinical & behavioural scoring
2. Support Smart
- Routes players into 4 levels of clinically governed care
- From nudges → wellbeing content → clinician chat → therapy
- Based on objective thresholds, not staff discretion
3. Prove Compliance
- Every action is consented, time-stamped, and logged
- Delivered across in-game, chat, WhatsApp, or video
- Always regulator-ready, audit-proof compliance
4. Evolve Continuously
- Every interaction feeds back into the model
- AI & clinical review loop continuously refines thresholds & pathways
- Enables faster detection, fewer false positives, better outcomes
Stepped Care Clinical Model.
Clinical Care, Embedded at the Point of Play.
1
Self-Guided Support and Emotional Health Nudging
2
24/7 Support and Mental Health Coaching
3
Specialist CBT Individual and Group Counselling
4
Complex Case Concierge and Interim Support
Why PlayerCare?
Real Impact, Real Outcomes.
Token measures don’t change outcomes. Real care does. PlayerCare is not symbolic compliance. It embeds clinical care at the point of play to normalise help seeking behaviour. Every step is clinically governed and auditable.
Sustainable Revenue
Safer players = Retained players = higher long-term value, not just regulatory protection.
Lower Cost Exposure
Prevents fines, complaints and PR crises.
Leaner Compliance Ops
Auto-logged, audit-ready interventions cut compliance costs.
Trust and ESG Value
Demonstrates duty of care, enhances retention and builds regulator trust.
Smarter Over Time
AI-augmented learning improves intervention precision and compliance efficiency at scale.
A Different Kind of Intervention Layer.
We close the last mile gap between detection and real behaviour change.
From detection to behaviour change, PlayerCare protects players, licensees and long-term revenue.
Ready to Lead in Safer Gambling?
PlayerCare is compliance you can prove and care you can trust.
Talk to us today
- No disruption to your brand UX, game flow, or onboarding.
- Tailored to your brand, journey and jurisdiction.
- Full clinical and technical support included.
